Why do I fail KYC/ID verification?


The most common reasons for failed KYC verification

To complete KYC and become a creator, you must have a valid, up-to-date, government-issued international ID and a selfie with your ID in hand.

Both documents are required to become a verified account. Once verified, your account must have a minimum of 5 photos and videos in order to be promoted on our verified accounts search page: fanrhythm – Exclusive content social network


The most common reasons for failed KYC verification are :


Unclear/poor quality image of an ID or selfie. Please ensure that the images you upload are clearly legible and not blurred.

The ID image is enlarged or zoomed out too far. Make sure the entire ID is clearly visible.

Low-light environment. Take the photo in a well-lit, glare-free environment.

ID not up to date. Make sure you download an up-to-date ID.

Poor camera quality. If you’re using a desktop computer, webcams may be sub-optimal for completing KYC. Try switching to mobile using the QR code displayed during KYC to use your phone instead.



TIP: Sometimes cameras don’t focus properly, causing blur. To combat this, try putting a piece of white paper behind your photo ID and make sure your selfie is on a plain background.


If you’ve tried all the above options and are still having trouble with KYC verification, please contact our support team via support: Contact us – fanrhythm or support@fanrhythm.com